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Flue & Ducting appoints Palletforce as exclusive UK distribution partner

Flue & Ducting has moved all three of its UK depots onto the Palletforce network as part of a drive to improve operational consistency and freight visibility.

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Flue & Ducting has appointed Palletforce as its exclusive national distribution partner across its depot network in Stockport, Bromsgrove and Wellington.

The supplier of chimney liner and flue products dispatches more than 50 pallets a day to retail customers, trade installers, construction sites and direct-to-consumer deliveries across the UK.

Under the new arrangement, each depot will work with a dedicated Palletforce member business, with C&D South West handling the Wellington operation, Invo Fulfilment managing Stockport deliveries and Avon Freight supporting the Bromsgrove depot.

The company said moving all operations onto a single network has improved freight visibility, stock movement and operational consistency across the business.

Nick Maxwell, general manager at Flue & Ducting, said: “Partnering with Palletforce has brought enhanced consistency and transparency to our distribution operations.

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“Having all depots aligned under one network, with local member expertise, reliable tracking and improved freight visibility, has streamlined customer deliveries and the movement of stock.

“Our diverse delivery locations include retail showrooms, trade installers, building sites and kerbside deliveries to consumers, and Palletforce offers an efficient and sustainable solution that allows us to easily scale our volumes.

“Pallet Selfies and Picture on POD are excellent tools when dealing with customer queries or resolving issues.

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“They provide full transparency throughout the pallet’s journey and give us confidence that goods are being handled and delivered correctly.”

Flue & Ducting said the partnership has also reduced training times and improved efficiency through the use of a single operating system across all depots.

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Palletforce said the agreement highlights growing demand for technology-enabled freight solutions, including real-time tracking and image-based proof-of-delivery systems.

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Mark Tapper, chief executive at Palletforce, said: “Moving from a long-standing and successful single depot relationship to a full three depot network alignment means that Flue & Ducting will benefit from an outstanding local service from our three fantastic members, alongside an unrivalled national, express solution via our wider network of 120 members across the UK.

“With a focus on delivering a superb customer experience underpinned by service excellence, technology, our state-of-the-art SuperHub and the power of the Palletforce membership network, we look forward to building a long-term and successful partnership with Flue & Ducting.”